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Queen's Award
On the 21st of April 2011 Plant Parts Ltd was granted the most
prestigious business award in the UK, The Queen's Award for
Enterprise. After trading for almost 20 years specialising in the
supply of Komatsu construction machinery parts and excavator final
drives the company have been given the award in the category for
International Trade.
History
The business began trading in 1991 and quickly found its niche
supplying Komatsu parts and repairing excavator final drives. In
1995 it moved to larger premises and changed status to a limited
company. Now occupying purpose built offices, warehousing and
workshops of almost 12,000ft the company is well placed to meet the
needs of its customers and has a reputation for first-rate product
knowledge and parts availability.
Success
Plant Parts has invested heavily in product and customer support
IT systems enabling it to provide an industry leading service to
customers and the company puts much of its award winning achievement
down to the availability of product data. “Our sales and support
staff have the tools to give our customers the answers they need
instantly” said Mr Robert Finch, IT Director at Plant Parts, “Many
of our customers call us for parts in a breakdown situation and they
need to know “when can I have it and how much”. Our staff can
usually answer those questions without the need for a call-back, we
believe good customer service is the key to success.”
Since the award assessment period the company has grown further
continuing to double sales every three years.
Exporting
Plant Parts Ltd have been granted The Queen's Award for
Enterprise in the category for International Trade reflecting the
Company’s growth in exports. During the award assessment period
Plant Parts traded in over 100 countries. The top 5 markets are
Europe, North America, sub-Saharan Africa and Australasia.
Managing Director Mr Richard Finch said of the award, “I am
delighted for the whole team; this award is testament to the hard
work and commitment of everyone at Plant Parts.”
Copyright © 2011 Plant Parts Ltd. |
